granatPrivacy Policy

This page describes what we collect when you use granat and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, play our slot games, access our live-dealer tables, or place sportsbook bets, you share information with us. We explain exactly what we collect, why we need it, and how we use it.

Our granat privacy policy covers your personal data—your name, email, payment details, and account activity. It also covers technical data—your IP address, browser type, and how you interact with our platform. We collect this information to verify your identity, process your deposits and withdrawals, comply with local law, and improve our service. We do not sell your data to third parties, and we do not share it without your consent except where required by law.

We operate granat across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may sit outside your jurisdiction, but we apply the same privacy standards everywhere. If you have questions about how we handle your data, our support team is available during business hours in English and Indonesian.

What data we collect on granat

We collect personal information when you open a granat account. This includes your full name, date of birth, email address, phone number, and residential address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect government-issued ID details (such as your national ID number or passport number) and proof of address (a utility bill or bank statement) during our verification process.

We collect payment information when you deposit or withdraw on granat. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store your full payment card or bank account numbers—our payment processors handle that securely. We collect account activity data—which games you play, your tournament participation, your sportsbook bets, and your balance history. This data helps us track your account and resolve disputes.

How we use your data on granat

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your granat account. We use your email to send account notifications, tournament results, and support responses. We use your payment information to process transactions and reconcile your account balance. We use your activity data to detect fraud, prevent abuse, and ensure fair play across our slot games, live-dealer tables, sportsbook, and esports markets.

We also use your data to comply with local regulations and anti-money-laundering laws. We may be required to share your information with regulatory authorities or law enforcement if legally compelled. We use technical data—your IP address, browser type, and device information—to improve our platform's security and performance. We analyze this data to identify technical issues, optimize our granat interface, and understand how players interact with our games.

Third-party processors and data sharing on granat

We work with third-party service providers to operate granat. Our payment processors handle deposits and withdrawals. Our hosting providers store our servers and databases. Our analytics providers help us understand platform usage. These third parties are bound by confidentiality agreements and may only use your data to provide services to granat. We do not sell your data to advertisers, data brokers, or marketing companies.

We may share your information with regulatory authorities, law enforcement, or other government bodies if required by law. We may also share data with other granat entities or affiliates if necessary to operate our service. In all cases, we limit sharing to what is legally required or necessary for our operations. We do not share your data for purposes unrelated to granat's service.

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  Payment processorsSecure handling

  We use trusted payment gateways to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. They handle payment data securely and do not share it with granat directly.

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  Hosting and analyticsPlatform operation

  Our hosting providers store granat's servers and databases. Our analytics partners help us understand how players use our platform. All are bound by confidentiality.

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  Legal complianceWhen required

  We may share data with regulatory authorities or law enforcement if legally required. We do not share voluntarily.

Cookies and tracking on granat

We use cookies to remember your login information, track your session, and improve your granat experience. Cookies are small files stored on your device that help us recognize you when you return. We use session cookies (which expire when you close your browser) and persistent cookies (which remain longer). You can disable cookies in your browser settings, but this may limit granat's functionality.

We also use analytics tools to track how players interact with granat—which games are popular, how long players stay on the platform, and which features are used most. This data helps us improve our slot games, live-dealer tables, sportsbook, and esports offerings. We do not use this data to identify individual players; we analyze it in aggregate to understand trends.

Your rights regarding your granat data

You have the right to access your personal data on granat. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate information—if your name, email, or address is wrong, we can update it. You have the right to request deletion of your data, subject to legal requirements. If we are required to retain your data for compliance reasons, we will explain why.

You can also request that we limit how we use your data. For example, you can opt out of marketing emails or analytics tracking. You can withdraw consent for data processing at any time, though this may affect your ability to use granat. If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

Data security and retention on granat

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our granat servers is encrypted. We store your personal information on secure servers with restricted access. Our team undergoes regular security training, and we conduct periodic security audits to identify and fix vulnerabilities.

We retain your data for as long as necessary to operate granat and comply with law. Personal information is typically retained for the duration of your account and for a period afterward to handle disputes and comply with regulatory requirements. Payment transaction records are retained according to financial regulations. If you close your granat account, we retain your data only as long as required by law.

Contact us about granat privacy

If you have questions about our granat privacy policy, how we handle your data, or your privacy rights, contact our support team. We are available during business hours via live chat, email, or phone in English and Indonesian. We will respond to privacy inquiries within a reasonable timeframe, typically within a few business days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of granat after such changes means you accept the updated policy. If you do not agree with our privacy practices, you can close your granat account and request deletion of your data, subject to legal retention requirements.