granat Platform Account Terms

When you open an account on granat, you enter into an agreement with us about how our platform operates, what we require from you, and what you can expect from our service. We set out our account terms, deposit and withdrawal policies, bonus conditions, and dispute resolution process so both you and granat are clear about our mutual responsibilities.

Our granat terms apply to all players across supported jurisdictions. We operate our platform—offering slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, alongside live-dealer tables, sportsbook markets, and esports offerings—under a commitment to fair play, transparent policies, and compliance with local law. These terms cover your account creation, your deposits and withdrawals, how you use our platform, and how we resolve disputes.

This document outlines the key principles governing your relationship with granat. We encourage you to read it carefully before opening your account. If you have questions about any term or policy, our support team is available during business hours in English and Indonesian.

Account opening and verification on granat

To open a granat account, you must provide accurate personal information—your full name, date of birth, email address, and contact details. You also select a secure password that only you know. Our granat system stores all this information encrypted and protected. We use your details solely for account management, security verification, and compliance with local regulations.

Before you can deposit funds or access full features on granat, we require identity verification. We ask for a government-issued ID (such as a national ID, passport, or driver's license), proof of address (a recent utility bill or bank statement), and confirmation of your primary payment method. This process protects both you and granat against fraud and ensures compliance with anti-money-laundering regulations. Our verification team processes your documents during business hours, typically within 24 hours. Once verified, your account remains active as long as it stays in good standing.

Deposits, withdrawals, and our granat payment policy

granat accepts deposits via multiple payment methods tailored for Indonesian players: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposit methods process instantly or within minutes. When you deposit, the funds are credited to your granat account balance immediately, and you can use them across all our games—slots, live-dealer tables, sportsbook, and esports markets.

We do not charge deposit fees; the amount you enter is the amount that appears in your granat account. Withdrawals operate similarly—you can request funds back to any payment method you have previously used for deposits. Your withdrawal is processed subject to standard verification windows. We do not guarantee subject to verification, but we aim to complete most requests within a reasonable timeframe. If you withdraw during a major holiday such as Idul Fitri, Idul Adha, or Imlek, processing may take slightly longer due to bank holidays.

• 1
  Deposit via your preferred methodMultiple options

  Choose from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer. Funds appear instantly in your granat balance.

• 2
  Play across our platformAll categories

  Use your balance for slots, live-dealer games, sportsbook bets, or esports markets. Activity is tracked in real time.

• 3
  Request withdrawal anytimeTo verified methods

  Withdraw to any payment method you have previously deposited from. Processing subject to verification windows.

Bonus terms and promotional offers on granat

granat offers promotional bonuses and regular features like Weekly Cashback. Each promotion has specific terms—eligibility requirements, applicable game categories, settlement schedules, and any conditions on how bonus funds can be used. We display these terms clearly at the time of the promotion. You accept these terms when you opt into the promotion or when your Weekly Cashback accrues automatically.

Bonuses and cashback are credited to your granat account as balance additions and cannot be transferred to another account or combined with another player's balance. If you use a promotional bonus to play, your activity counts toward your account history and Weekly Cashback calculations as normal. We reserve the right to adjust or cancel promotions at our discretion, and we notify players in advance where possible.

Your rights and responsibilities on granat

When you use granat, you agree to play fairly and follow our terms. You will not use automated tools, bots, or cheating methods. You will not share your account credentials with anyone, and you are responsible for keeping your password confidential. If you suspect unauthorized access to your granat account, contact our support team immediately.

We respect your privacy and protect your data. We store your information securely and do not sell it to third parties. We use cookies and analytics to improve our platform and understand how players engage with granat. You can review our full privacy policy for details about data handling and your rights.

Dispute resolution and support

If you have a dispute with granat—such as a transaction error, an account issue, or a question about a game or promotion—we encourage you to contact our support team first. We are available during business hours via live chat, email, or phone in English and Indonesian. Our team will investigate your concern and work toward a resolution. Most disputes are resolved within a few business days.

If you believe our support team has not resolved your issue fairly, you can request escalation to our management team. We handle escalations according to our formal dispute procedure. Our goal is to resolve every player concern transparently and promptly.

Jurisdiction and service availability

granat services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of granat comply with their own jurisdiction's laws. If you access granat from a region where it is not permitted, you do so at your own risk, and we are not responsible for any consequences.

Our terms are governed by the laws of the jurisdictions where granat operates. Any disputes arising from your use of granat shall be resolved according to the dispute resolution procedures outlined in these terms. We reserve the right to modify these terms at any time, and we notify players of material changes via email or in-app notification.

Account termination and suspension

granat reserves the right to suspend or terminate your account if we believe you have violated these terms, engaged in fraud, used unauthorized methods, or breached our policies. If we terminate your account, we will notify you and provide an opportunity to withdraw any remaining balance, subject to verification and applicable law.

If you wish to close your granat account permanently, you can request account closure through your account settings or by contacting our support team. We will process your closure request within a few business days. Before closure, ensure all pending transactions are complete and your balance has been withdrawn or forfeited as you prefer.

Summary of key granat terms

Our granat terms ensure a fair, secure, and compliant platform for all players. We require honest account information, identity verification before deposits, and adherence to our fair-play rules. We accept deposits via multiple Indonesian payment methods and process withdrawals promptly. We offer promotions transparently, and we resolve disputes professionally during business hours.

Your use of granat means you accept these terms. If you do not agree with any term, you should not open an account. If you have specific questions about how these terms apply to your situation—particularly regarding account eligibility, payment methods, or deposit terms in your region such as Jakarta, Surabaya, Bandung, Medan, or Semarang—our support team is here to help. We are committed to transparent operations and fair treatment of all our players.